IT Managed Services – Onsite and Remote IT Support available in Baltimore, DC, and Northern Virginia

IT Managed Services – Onsite and Remote IT Support available in Baltimore, DC, and Northern Virginia

Managed

Simple IT Care provides a wide range of services and support including but not limited to some of the highlighted services noted below.

Managed Services
Simple IT Care provides a proactive set of services to our clients based on the needs determined through analyzing a clients daily work flow systems.  Our plan is to deliver or assist in the delivery and management of network-based services, applications and equipment to our clients.   We work closely with other vendors whose systems are working within or relying upon the computer networks. Our fixed monthly fees provide a predictable cost for companies to use in budgeting their information technology maintenance expenses.
With Personal  Managed Services from Simple IT Care, we can take corrective action before you even notice it or even before the problem occurs.  Utilizing multiple technologies, monitoring systems and onsite support services we are delivering excellent services to our clients that are specifically adapted to each clients needs.  Our personal managed services in Baltimore, DC and Northern Virginia will give your business an ability to have all of your IT needs taken care of without having to hire additional support staff.  We provide back up to your existing IT support staff, and if none exists, we provide all the benefits of having an internal support staff. All the benefits of hiring an internal IT Manager can be yours with our one of a kind personal managed services. Left unmonitored, your network and computers will inevitably fail, leaving employees idle and impacting your ability to do business  costing thousands through the loss of productivity, revenue, and  other critical communications that rely on your network computer systems.

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Helpdesk Services
Simple IT Care provides support to clients using remote access software where our engineers can access your PC over the internet to troubleshoot and correct problems that occur on demand.  We also offer after hours/holiday/weekend remote support services for critical down situations where remote support is needed immediately in the most unexpected times.  Additionally, we are also partnered with US based helpdesk companies to provide small business and residential clients with unlimited tech support options outside of our own personal help desk services as needed.

Network Engineering and Consultation Services
Planning, control and execution of projects from new workstations to full server migrations and deployments is all managed by our certified network engineers.   We will assist your company in the action plan and design of all IT related and interconnected software and hardware systems.  The planning phase is often undervalued in the delivery of any IT related system. We will meet with your staff or management to collect the data necessary so we may recommend appropriate solutions to satisfy the growing IT  needs of your company.

Information Security Compliance
Under the Red Flags Rule, which will go into effect on June 1, 2010, certain businesses and organizations are required to spot and heed the red flags that often can be the telltale signs of identity theft.  Simple IT Care provides information privacy and security compliance certification service for small businesses to meet the new laws.  Every business must meet minimum standards of information security if they collect, use, transmit, or store information about customers or members.  We provide implementation of best practices on various requirements for protecting customer information.  We work with clients on compliance with such law as the Graham Leach Bliley Act (GLBA) and the Health Insurance Portability and Accountability Act (HIPAA).  Not including the local states, there are 8 federal agencies tasked with enforcing these laws.

Our Commitment to our clients

  • Using streamlined communication with our clients, we help you to become more efficient with your IT resources.
  • Reduce the time spent managing your network and computers by utilizing cutting edge managed services and remote monitoring systems.
  • Prevent emergencies and down time through remote monitoring of your networks.
  • Making the purchasing of hardware, software and license as cost effective as possible while cutting all the red tape out of the buying process.

 


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